How Bytees Works
A simple, supportive journey into digital confidence — at your pace.
Bytees is a community-powered digital inclusion programme supporting people across Teesside to build digital confidence, access essential online services, and stay connected. It’s relaxed, friendly, and built around your goals — not the other way around.
Who Bytees is for
You might benefit from Bytees if you:
Feel stuck with online forms
Benefits, housing, school or council forms — we break it down step-by-step and help you submit confidently.
Feel nervous using devices
Phones, tablets, and laptops can feel overwhelming. We start with basics and build confidence gradually.
Want to stay connected
Learn messages, video calls, email, photos, and safe sharing so you can keep in touch with family and friends.
Need digital skills for work
Job searching, CVs, email applications, interview practice, and using online tools with confidence.
Your Journey with Bytees
A simple path from first contact to using digital tools independently in everyday life.
Getting in Touch
Join through a local partner, event, or contact us directly. We’ll help you find a session that suits you.
Welcome & Goals
Meet the educator and group. We’ll agree 1–3 goals (e.g. email, NHS app, CV, scams).
Building Skills
Hands-on practice: accounts, passwords, forms, apps, safety, and everyday digital tasks.
Learning Together
Peer mentors support the group so nobody is left behind. Questions are always welcome.
Skills in Action
Apply skills for real life: benefits, housing, NHS, banking basics, job applications, staying connected.
Ongoing Support
We check in, build next steps, and signpost to volunteering, training, or further opportunities.
What people usually want help with first
- Setting up email and learning attachments.
- Resetting passwords and organising logins safely.
- Using WhatsApp and video calling.
- Booking GP appointments / using NHS app features.
- Job search basics: CV, applications, interview invites.
What You’ll Learn
- Using smartphones, tablets, and laptops
- Setting up and managing email (including attachments)
- Online safety: scams, passwords, 2‑step verification
- Booking GP and health appointments online
- Online banking basics & money safety (trusted sites, secure payments)
- Job searching and applications
Support for You
- Qualified digital educators
- Small, friendly, no-pressure groups
- Devices provided during sessions if needed
- No exams and no tests
- One-to-one support available where possible
- Sessions in trusted local venues
What to bring (if you can)
- Your device + charger
- A note of any emails/usernames you already use
- Your top 1–3 goals (what you want help with most)
Case Study: From CV Help → Interview → Job
This is a typical Bytees-style journey (details anonymised). It shows how digital confidence can translate into real outcomes.
Week 1: Confidence + email setup
“Sam” hadn’t used email much and felt anxious about online forms. In the first session we:
- Set up or recovered an email account
- Practised sending an email and attaching a document
- Organised logins safely (simple system + 2-step where possible)
Week 2: CV writing (step-by-step)
We created a clear CV using a simple structure:
2–3 lines: reliable, motivated, what role you want.
Bullet points matched to the job advert.
Short achievements using “did + result”.
Email, online forms, Teams/Zoom, scanning photos.
We also saved the CV to the phone and cloud, and practised downloading/uploading it.
Week 3: Job search + applying online
- Found suitable roles (local sites + company websites)
- Practised filling in an application form without panic
- Created a basic cover message (copy/paste template)
- Learned how to spot scam job ads
Week 4: Interview invite + preparation
- Checked email for the invite and responded confidently
- Practised interview questions using the job description
- Did a short “STAR” practice (Situation, Task, Action, Result)
- For online interviews: practised Teams/Zoom joining and muting
Outcome: Interview → job offer
Sam attended the interview, followed up by email, and received a job offer. The biggest change wasn’t “being good at computers”—it was feeling calm enough to complete steps independently.
CV template (copy/paste structure)
NAME
Town/Area • Phone • Email
PROFILE
2–3 lines: what role you want + your strengths + what you bring.
KEY SKILLS
• Skill matched to job advert
• Skill matched to job advert
• Digital: email, online forms, attachments, basic Word/Google Docs (if true)
EXPERIENCE
Role — Company/Organisation — Dates
• Did X which helped Y (result)
• Did X which improved Y (result)
EDUCATION / TRAINING
Course — Provider — Year (optional)
REFERENCES
Available on request
Checklists
Before your first session
Job search readiness
Safety basics
Quick Quiz
1) What’s a safe first step if an email claims your account is locked?
2) A strong CV bullet point usually includes:
3) The STAR method stands for:
Common Questions
No. Bytees is designed for beginners. We start exactly where you are.
No. Bytees is completely free for all participants.
We provide devices during sessions and can help you find low-cost options for home use.
Ready to start your digital journey?
Join Bytees Now